TextBot Conversation

This help page is for Desktop Studio. The Textbot Conversation action is currently not supported, so there isn't a help page for CXone Studio.

CXone Studio is a new product that's part of a Controlled Release (CR) program. If you're not part of the CR program but want to be, contact your CXone 客户代表.

The icon for the Textbot Conversation action.

将自助服务虚拟坐席关闭 代替现场人工坐席处理客户交互的软件应用程序。虚拟坐席与基于聊天的脚本类型集成。您的虚拟坐席必须支持此操作。

目前不支持在 CXone 中使用此操作。